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To add a testimonial of your own, submit it on the Customer Survey page.
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"Bob Hebert was the sales person that helped me. He made the purchase a wonderful experience. I purchased my last bike from another Harley-Davidson dealer and it was a terrible experience. This transaction not only restored my faith in Harley-Davidson but I would also highly recommend Harley-Davidson of Utica to anyone looking for a new bike. I couldn't be happier, great job folks, keep it up.
Thank you!
Kevin H"
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By: kevin North Syacuse,NY
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"On June 21, 2008 I purchased my second bike from HD of Utica. A 2007 Street Glide(what a ride!!!!). A couple of hours before delivery on June 25 I was informed of a "snag". The entire staff worked their tails off to clear everything up and I was able to take delivery of the bike the very next day. Thank you to Rich Gaurdi, Bill Slater and Elaine for your personal service. You are a great asset to the business. Thanks Again. "
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By: Dennis Oneida,NY
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"In March the wife and I went to H-D of Utica because a friend told me about the store. We went down to purchase 2 2008 Sportsters for the wife and myself; our first bikes ever. From the moment we walked in the store we were treated like customers and our opinions mattered. When we were approached by our salesman (Rich), he listened to what we wanted and made sure that was what we got, including a walk through the warehouse to pick out our bikes. From the initial contact to the finally closing on both the bikes he was with us every step of the way. I would have to say one of the best experiences we have had shopping, either for bikes or cars. We went back down again in April to see about purchasing another bike for our son. Again, we were able to deal with Rich, would have to say the fastest purchase process going. In 35 minutes he got what we wanted, made sure it fit, and included a test run (didn't know that was possible at bike dealer). The boy loved the bike and we are currently waiting to set the pick up date. I would have to say the best hands down customer service and satisfaction is truly H-D of UTICA's number 1 concern.
Thanks for the assistance and pleasure!"
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By: Robert felts mills,NY
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"Working w/ Joe {my salesperson} was great. He knew Harleys, no games, very professional. I felt lucky.
Working with Elaine the number cruncher (finance manager) was easy. The whole deal was made easy. Good Job folks!"
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By: daniel wolcott,NY
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"From the first time I walked in to your dealership and was asked by Joe DePalma if I needed any help, to the day I took delivery on my first Harley (2008 Ultra Classic) and Bill Slater (sales manager) on his hands and knees applying my inspection sticker plate, it was plain to see everybody in your dealership puts the customer first, and bends over backwards to help. It has been a real pleasure to deal with such professionals.
George N. syracuse"
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By: George North Syracuse,NY
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"LORI IN PARTS DEPT IS BY FAR A TOTAL ASSET TO THIS COMPANY. ALWAY HELPFUL AND ALWAYS GOES THE EXTRA MILE TO HELP THE CUSTOMER. "
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By: KEN LIVERPOO,NY
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"Bought my '98 Lowrider from you folks that same year. 45 minutes after I took her "home" she was squished by a friend of mines elderly father with his pick up truck. I called you folks with the bad news and the boss himself came out to Constantia to pick it up. Ins. refused to replace with a new one so you folks rebuilt it new frame, forks, tank etc. I ended up hospitalized multiple times and rode very little between 10/'98 and 10/'00. Over that time period y'all bought the bike back at a very decent price! Why I bought the current scoot elswhere is beyond me. I guess the money I had in my pocket was burnin' a hole in it. I was healthier than I'd been for a very long time and by '03 I couldn't get back in the saddle again soon enough. I've had to learn the hard way what folks in these parts had warned me about. North and south of me has been nothing but headaches, delays, and many more things I can't express well enough without cussing every other word. The best service and treatment I've had on the east coast is from Utica Harley Davidson. "
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By: Gilbert Brewerton,NY
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"My name is "bigjohn" and I have bought 6 bikes from Harley-Davidson of Utica. The reason I keep going back to them is the sales staff. They are great, the prices on their bikes are way better than other dealers. They treat you like family, not like just another customer. I will always buy from Harley-Davidson of Utica and no place else. bigjohn from chittenango"
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By: john chittenango,NY
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"I have been to many Harley-Davidson dealerships all over the east coast and I just purchased my second Harley from Doreen and Bill at Harley-Davidson of Utica. Let me tell you it was a pleasure. I traded in my 2004 Sporty for a 2006 Electra Standard and both Bill and Doreen made sure I was happy from the start. The majority of Harley-Davidson dealers still have that take it or leave it attitude. The folks at Utica are very customer service driven. I was allowed to test ride before purchase(Yes, a test ride at a Harley dealer!) and I must have spent two hours with Bill and Doreen and neither one of them rushed me once. I would recommend Harley-Davidson of Utica to anyone, and when I am ready to trade up again, that is where I will go.
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By: Howard Canastota,NY
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"Last year(2005) my friend financed an '01 Sportster Hugger on my behalf. We have had the Hugger almost a year and it fits me like it was made just for me.
Your sales folks were totally awesome and very accommodating to our needs. Your sales folks in motorclothes and at the parts counter for accessories are friendly and have fantastic public relations expertise.
Your prices are exceptionally fair and well worth the trip.
We have nothing but great things to say about H-D Utica and recommend you to everyone, you are definitely worth the trip, no matter how far.
We appreciate doing business with you.
Liz is a wonderful person, we adore her.
We hope she will be with you for many years to come.
Thank you very much for everything. Whenever we decide to get another bike, it will be from you (my friend has an '87 sportster and hopes to someday own a H-D touring bike .) Thursday Bike-nite is a fun event and we try to go as often as we can. We meet many interesting people from all walks of life and the bikes/trikes we get to see leave us awestruck every time.
Hats off to you......
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By: Cindy Brantingham,NY
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"This is late in coming. but I have dealt with Bob Hebert in the purchase of two new motorcycles, a Dyna Glide Sport in 2002 and a 2005 Road King last year. In both cases, Bob was extremely helpful, and I'm sure his personal comments on my trades, which only he saw at my home before purchase, were responsible for getting me more than "book" and more than offered by other dealers. After valiant attempts, Bob and the staff were unable to get the Road King delivered to me before the 1.5% increase in sales tax last year. However, without my even asking, they reduced the total price, AFTER the deal was already made, so my net cost was the same!
Last fall, when I was considering taking advantage of one of the "Big Bore Kit" winter sales, I was uncertain which kit to go with. Bob's knowledge and research convinced me to go in a direction other than the one I was leaning toward, and I am totally satisfied with the result.
The above actions show a true dedication to the customer. "
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By: Sam Westmoreland,NY
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"I have been exceptionally pleased with every aspect of my service at H-D of Utica. I have purchased a lot of new motorcycles of various make and model from quite a few dealerships and and have never received customer service from everyone in the dealership as awesome as I have at this dealership. H-D of Utica fully understands customer service and the importance of having a customer come back time after time."
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By: Stacey Warners,NY
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"My salesperson, Joe DePalma, went above and beyond to meet my every need. He is a true die hard salesperson that looks out for the customer. In my opinion, he is what makes the sales department at that dealer!"
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By: Amy Stittville,NY
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"I am very satisfied with HD of Utica. Doing business wth them is a pleasure. I have recommended them to everyone I ride with."
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By: Sharle Canastota,NY
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"Harley-Davidson of Utica is an excellent dealership. I bought 2 bikes from them and wouldn't go any other place. The service dept is excellent and the entire staff shows genuine concern for their customers. When I had lung surgery the manager and my salesman called my home to see how I was doing. I appreciated their concern for my health. That is great!!"
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By: Frank Pulaski,NY
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"I travel over 100 miles to your dealership. This is due to the entire package you offer Harley customers. I have been in contact with most if not all of your staff. I have done business with all of your departments. I bought my first new Harley from your dealership in 1978. I have been riding for many years and have done business with dealers from coast to coast. You hands down are the best!
I helped a friend build a custom chopper last year and your parts and service departments even helped us with that project! I let prospective customers know what a great dealership you are and will continue to do so in the future. I hope the new year is a great one for your dealership and keep up the great service. Thank You!"
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By: Lawrence Chaumont,NY
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"Doreen Baker is an awesome saleswoman! She never rushed, pushed, or made me feel like she had other things to do. If you are buying a Harley, buy it from Doreen!!"
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By: Jim Norwich,NY
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"Totally Awesome dealership.
EVERYONE is very helpful.
I love the '01 Hugger we bought there.
Liz's leather is an added bonus as well as Thursday night bike nights and the Loyalty Card!
You are scores above the rest as THE BEST!!!!!
I recommend you to others."
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By: Cindy brantingham,NY
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"Last Saturday I brought a group of students to a local high school in your area from Albany, NY for a school debate competition, so I had a few hours to kill. I wandered down to your store and I just wanted to mention the wonderful hospitality I recieved from your staff; the 2 women at the front counter and the fellow in the service dept who help me on a question on an exhaust system, hats off for a nice visit and hats off for the hospitality. Mark G."
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By: mark schenectady,NY
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"Great doing business with you. Thanks Doreen!"
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By: John So. New Berlin,NY
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"I'm on my second Harley. Both have been bought from your dealership. I was pleased with the sales staff.They made sure I had my bike when I wanted it. "
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By: Anonymous Deansboro,NY
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"Thanks for The Ride. I purchased a 2003 Electra Glide I have 30287 Miles in 2 Years and 7 Months, The Ride is awesome."
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By: Daniel Fulton,NY
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